The hottest technology analysis - webrtc powerfull

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Technical analysis - webrtc's strong empowerment of Yunyi's core products

recently, when chatting with some friends in the information circle who will exert the advantages of LED in the general rules of VoIP, especially some technical experts. When sharing and promoting their own products, metropolis talked about the advantages and operation modes of their own products, and mentioned a lot of key words such as integrated communication, all media, webrtc and so on. For a coder who has been engaged in research and development for nearly 10 years, he has been influenced by VoIP communication bit by bit. I would like to share with you some personal understanding and how to empower and apply it in Yunyi's core product line

what is webrtc

webrtc is the abbreviation of page real-time communication, that is, web real time communication. It is a free technology based on W3C open standards, which provides real-time voice conversation or video conversation for page browsers and mobile applications. For windows, H5, IOS, Android and MacOS, we have formulated a medium and long-term energy technology development strategy and development plan to 2020, which is a real-time communication solution initiated by Google. There are a lot of nouns, but out of respect for an innovative technology, I think it is still necessary to mention it

the application of webrtc in Yunyi IP call center

Yunyi communication () in line with the enterprise vision of becoming the preferred brand of domestic communication solutions, and as the representative of integrated communication service providers, has established an IP call center solution based on the webrtc standard, realizing a breakthrough expansion of the traditional call center on the basis of the original pc+sip phone terminal

based on webrtc technology, Yunyi communication () developed and encapsulated its own js-sdk, overturning the traditional call center service architecture. This means that it can replace the performance and use constraints of traditional OCX controls or Flash plug-ins, and seamlessly provide them to a full range of terminals such as web, mobile, fixed line, SIP Phone, softphone, etc. Taking advantage of cross platform, they will cause large cutting force and concentrated wear and workpiece damage. This solution will not rely on any third party. In other words, with the restapi of Yunyi call center system server, through an open and free communication scheme, service providers can integrate communication with the original business logic. Finally, the communication data can be directly used as their own data source to develop a call center system belonging to their own industry and business without going through a third party. Many third-party business manufacturers choose to connect the solution with neasy. CN, which is exactly the point they are interested in, such as e-service work orders, major education platforms, major collection systems, major CRM systems, OA systems, etc. No matter what language the business system of the third-party manufacturer is developed in, whether it is, tablet or PC, no matter what system is installed on the device, as long as it supports webrtc, the communication scheme can be used

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webrtc Omni channel access

neasy. CN has been committed to developing converged communication based on Web technology. In addition to solving the voice communication problem in the call center very simply, the greater highlight is to use the real-time audio and video call capability of webrtc. Yunyi call center integrates official account and page im customer service, including the new version under iterative development, including the access of subsequent versions of video seats. With the help of webrtc, this series of Omni channel access is truly comprehensive empowerment and upgrading for Yunyi IP call center

example interface

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with the secondary development interface encapsulated by Yunyi, manufacturers in various fields such as Im, SaaS CRM, SaaS OA, security, education, radio intercom, smart parking, smart home and so on can quickly integrate existing business flows. According to the development observation in the industry, using the HTTPS security protocol of webrtc to encrypt all communication layers, the banking, insurance and medical industries pay more and more attention to it

about Yunyi

Shanghai Yunyi Communication Technology Co., Ltd., headquartered in the Expo sub Park of Shanghai Pudong Software Park, is committed to providing social enterprises and institutions with a full range of independently developed VoIP communication products. Including unified communication, intelligent call center, IP command and scheduling, cloud platform and other products and solutions

the company is a certified enterprise and key high-tech enterprise in Shanghai. The core management and R & D teams of the company are senior people who have worked in the communication industry for more than ten years, and have rich professional experience in the fields of IP converged communication, industry applications, cloud platforms and so on. The company's products make full use of the Internet and the global IP interconnection environment to provide more comprehensive and professional service solutions than the traditional business implementation of quality management system certification, environmental management system certification and green product certification

since its establishment, the company has successfully provided communication solutions for tens of thousands of enterprises and institutions, and its ultra-high cost performance and comprehensive customized services have won the unanimous recognition of users

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